FREQUENTLY ASKED QUESTIONS
How long will it take to make and receive my pieces?
Most pieces are made to order, meaning it will take 4-6 weeks to fire, glaze, and package your work. (Each piece must air dry for several days so it survives it’s first of two kiln firings!)
Ready to ship items will be sent from the studio in 1-3 days.
Have a question on when your piece will ship? Contact us BEFORE checking out.
Shipping will take 3-5 days (after production) in the continental U.S. via USPS Priority Mail.
what is your shipping policy?
Shipping costs depends on the weight of your order.
Following 4-6 weeks of production time, I use USPS Priority Mail to send out your package. It typically takes 3-5 days after production. If you need your order sooner, please contact us BEFORE checking out to ensure we can assist you with an accurate timeline.
We try our best to get you the cheapest shipping rate. If you are local to San Diego, please use the code “LOCALSD” during checkout to save on shipping. We can coordinate a pick up time and location via email: email@example.com
Do you ship internationally?
Currently we only ship within the United States.
can i make a custom or wholesale order?
Custom orders and new wholesale accounts are not currently being accepted.
what is your return policy?
All of our products are handmade in San Diego, and are one of a kind. All sales are final.
My order came damaged.
Simply send a photo to firstname.lastname@example.org within 3 days of receiving it, and we will gladly provide a replacement or refund.
how do i care for my pieces?
All our kitchenware pieces are glazed with lead-free, food safe glazes.
They are food, oven, microwave, and dishwasher safe - however, we HIGHLY recommend hand washing them to preserve their quality (and keep it looking lovely!).
i see some variations from piece to piece for the same item.
All of our work is handmade to be siblings, not identical twins. Variations occur, and are celebrated!
They are all part of the same family, and we believe the slight imperfections in color, shape, and size make it more unique and one of a kind.
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